Motorola RAZR V3c: Cannot select anything

danguy  2007/11/11 06:39 UTC


I can install the app just fine, but I cannot select the soft buttons. (Hence cannot accept the terms, exit the app normally, etc.)

The phone is a Bell RAZR V3c. KeyTester shows platform as "j2me".

Keys are as follows:

Left Softkey: -20
Right Softkey: -21
Center: 8 (Also Game act 8)
Clear: -53
Send: -14

Re: Motorola RAZR V3c: Cannot select anything

Antti  2007/11/13 10:04 UTC


Hi there danguy.

I mapped the softkey and center key values according to your findings for the RAZR V3c devices in our system. Please try to reinstall the application now to see if the changes I made work.

While reinstalling, please pay attention to as which device your phone is being recocnized in our system. You need to use the http://get.widsets.com/ site or the SMS download for this detection to take place. If the keys are still not working, please let me know the device detection results.

Best Regards,
Antti

Re: Motorola RAZR V3c: Cannot select anything

danguy  2007/11/16 00:16 UTC


I just did that, but nothing has changed. I still cannot view or accept the agreement, nor press the "Exit" menu, etc.

Java application info reports that the version is WidSets 1.0.6.

I did not see the detected device shown anywhere, but I can tell you that it downloaded "http://get.widsets.com/c5r8z3x7.jar" and that my phone's user agent is "Mototola_V3c UP.Browser/6.2.3.4.c.1.109 (GUI) MMP/2.0"


Thanks

Re: Motorola RAZR V3c: Cannot select anything

Antti  2007/11/15 12:41 UTC


Hi again.

Our user agent differed from yours a bit, so I made yet another variant. It's live now, so please try it again.

For some reason, your user agent seems to be something else what you described. This is most likely because the device was not detected properly. This is the user-agent I see now in your account:
MOT-GATW_/00.62 UP.Browser/6.2.3.4.c.1.109 (GUI) MMP/2.0 UP.Link/6.3.0.0.0

Cheers,
Antti

Re: Motorola RAZR V3c: Cannot select anything

danguy  2007/11/16 08:51 UTC


Again there is no apparent change in functionality.

If you could just add some JAD variables to set the bindings, at least I could test that way.


Thanks for your time,

Dan

Re: Motorola RAZR V3c: Cannot select anything

Antti  2007/11/19 09:24 UTC


Hi again.

I double checked and the setting was removed from the server for some reason. I readded your device and checked that it the values are in the download JAD. Sorry for the mixup.

BR,
Antti

Re: Motorola RAZR V3c: Cannot select anything

danguy  2008/03/21 06:30 UTC


I gave up trying some time ago, so it appears that I missed that version in the end.

I just tried again now that 2.0 was released, and it is exactly the same. No softkeys are detected and there is no way to select the Accept button.


Thanks anyway,

Dan

Re: Motorola RAZR V3c: Cannot select anything

Antti  2008/03/28 13:58 UTC


Hi.

If you download the JAD-file by hand, you can manually edit the keybindings there in the following manner.

keys: <key_to_map>,<to_which_key>,<key_to_map>,<to_which_key>

So the bindings are number pairs, first number is the key being binded, and the next number is the number produced by your phone after a keypress for that specific button. And you can map multiple keys to represent the same button, if you want to.

Here are the mappable keys:
KEY_UP = -1;
KEY_DOWN = -2;
KEY_LEFT = -3;
KEY_RIGHT = -4;
KEY_FIRE = -5;
KEY_ESC = 27;
KEY_ENTER = 10;
KEY_CR = 13;
KEY_DELETE = -8;
KEY_BACKSPACE = 8;
KEY_TAB = 9;
KEY_OK = -6;
KEY_BACK = -7;

If you don't override these keys with new ones, the default values will be used.

For example here is the keymapping line on the JAD-file, if you download the application with a Motorola Razr V3c device, with user-agent starting with "Mototola_V3c".

keys: -2,-3,-5,-4,-1,-1,-6,-2,-20,-6,-21,-7,8,-5

Hope this helps you further.

And by the way, your user-agent still looks to be this in our system "MOT-GATW_/00.62 UP.Browser/6.2.3.4.c.1.109 (GUI) MMP/2.0 UP.Link/6.3.0.0.0". It's not the Motorola_V3c as you described it should be.

Cheers,
Antti

Re: Motorola RAZR V3c: Cannot select anything

danguy  2008/04/13 03:50 UTC


Hello again,

I installed WidSets again, but the JAD file did not contain a 'keys:' line. It did however contain the UA that you mention.

I tested my phone again on two different servers, and both report the UA that I have previously given you. I set my Firefox to use the UA that I have given you and used it to download the JAD, and that download had the correct UA in it. I have no idea what is going on there.

BTW, that JAD also did not have a 'keys:' line in it.

I added that line manually and installed it onto my phone, but when I launched WidSets, it hung at the splash screen.

I'll have a fresh go at it tomorrow.


Thanks,

Dan

Re: Motorola RAZR V3c: Cannot select anything

Antti  2008/04/14 12:19 UTC


Hi Dan.

If our system detects the device as something which uses the default keymappings, the keys line will not be deployed in the JAD-file at all. In your case, since the user agent is not starting with the string "Mototola_V3c", but with something that doesn't have mappings in our system, it will use these default values.

I download the JAD-file from https://get.widsets.com/ with the V3c -user agent, and got a JAD-file, which has the following keys-line:

keys: -2,-3,-5,-4,-1,-1,-6,-2,-20,-6,-21,-7,8,-5

So please try these in the JAD manually for better results.

Client getting stuck on the splash screen sounds odd, haven't heard of it doing that before, atleast based on the keymappings. Please ensure that the earlier installation from the phone is uninstalled first and try to reinstalling from scratch.

Cheers,
Antti